You can request a username and password from the platform administrators or your supervisor (if you are Tarkett employee) or you can contact Tarkett representative.
I can't log in. The issued username and password are not suitable. Where can I get the right one?
In 90% of these cases, the password is simply entered incorrectly. Click on the eyes icon to the right in the password entry bar. The characters will become visible and you can easily check that the password is entered correctly. If this doesn't work, try resetting your password, or contact your platform administrator or technical support.
I entered it several times. Nothing works. What to do?
You can ask your questions to our support team. It is available by calling the hotline, email, and chat in the admin panel of the administrator. Explain the problem and they will help you. You can find up-to-date technical support contacts Academy.firstname.lastname@example.org
How do I restore my password?
You can restore your password by resetting it via SMS. Therefore, the phone number and email address must be correct and unique.
Do I have to enter my real first and last name?
We recommend that you use your real first and last name, as this may be important for your manager and system administrators, as well as for you, your rating, the ability to accumulate and exchange points.
Can I change the login password that was provided to me?
Yes, you can do this yourself in the user profile settings.
What should I do if a test or course crashes during an incoming call or when another app is active?
We recommend that you download this material and go through it offline (disable the Internet). The app will update the results automatically when the internet is turned on again.
What should I do if I don't receive an email about password recovery?
We recommend that you repeat the request, check the "Spam" folder, or contact our support service.
What should I do if the video is displayed in a horizontal orientation while the test questions are displayed vertically?
We recommend enabling the "Auto-rotate the screen"
How will I receive notifications?
Notifications are sent as push messages. The platform administrator can configure the logic of notifications and their frequency.
What should I do if I don't receive any alerts or notifications?
We recommend that you enable " Notifications "and disable" Activity Monitoring " in your smartphone settings.
Installing the app and registration
What should I do if a notification pops up during registration that the number has already been registered?
Please contact the support service. Your phone number may have already been registered on our platform once.
The app takes a long time to download or install. What is its size?
This is most likely due to an unstable or weak Internet connection. The app size is 65 MB and usually installs in a few seconds.